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Even with the most advanced technology, effective border management relies on human capability and integrity awareness. Equip your workforce with the skills and ability to be alert to, identify and address fraud and integrity issues in your programs and apply this knowledge to enhance technical capability. With global events resulting in more people on the move, irregular people movement is big business.  It is crucial to build a workforce culture and capability that can stay ahead of the game.  

For more background, read our recent article here. 

The success of a DAMA (Designated Area Migration Agreement) hinges on two main things: whether the Designated Area Representative (DAR) has robust integrity measures underpinning their endorsement process, and on how well the business and migration agent communities understand the DAMA. 

At Heath & Zhang, we have experience in managing DAMAs, training DAR assessors, reviewing endorsement processes and embedding robust integrity throughout the process. Ensuring you have a robust process in place reduces the prospect of fraud and worker exploitation, giving the Department of Home Affairs and the Minister of the day confidence that the program is well run. 

We are adept at delivering DAMA information sessions to employers and to migration agents, demystifying the program and improving uptake. 

New to DAMAs? We can also develop a DAMA business case for you. 

Employment scams and exploitation are frequently in the media. In many instances there are diverging cultural values at play. Aside from the moral responsibility to ensure worker conditions are appropriate, there is serious potential for brand damage. Ensure your workforce, subsidiaries and suppliers are in tune with your own values and ethics, through culturally-appropriate seminars, workshops, codes of conduct, or even just regular memos.

Not sure who you're employing or sponsoring from overseas? We can advise on appropriate and discreet integrity checking of prospective employees and their skills and qualifications.   

With a multicultural workforce or clientele, different cultural value sets can result in misunderstandings or worse. At Heath & Zhang we can guide you through the minefield of diverging cultural values and attitudes to acceptable behaviour, helping you to understand how best to manage them and reflect them in your corporate, employee or client codes of conduct/ethics. 

A code of conduct aimed at bridging cultural values is greatly enhanced when accompanied by culturally-sensitive training to back it up. 

With increasing global mobility, population movement, volatility and cultural sensitivity, there has never been a more important time to understand cultural values and attitudes to appropriate behaviour, and to manage and mitigate against the potential for misunderstanding.   

At Heath & Zhang we care about breaking down cultural barriers to achieve mutual understanding and collaboration, for everyone’s benefit.  We can tailor programs to ensure your multicultural teams are 'on the same page' when it comes to your organisational values.

At Heath & Zhang we care about breaking down cultural barriers and achieving mutual understanding and collaboration, for everyone’s benefit. The Pacific Labour Scheme and Seasonal Worker program are integral to the regional agricultural industry, allowing employers to address crucial unskilled and semi-skilled labour shortages. 

Research and experience has shown that such programs thrive where not only are the overseas workers provided with pastoral care, but where the employers are also supported in integrating the overseas workers within their broader operation and workforce, increasing morale and productivity. An informed and culturally-capable employer and management is able to support their overseas workers with less stress, less cost, less worker attrition and improved reputation as an employer of choice. We design and implement sustainable programs and strategies that help your overseas workers, local workers and management understand each other’s cultural needs and values and therefore work more collaboratively and harmoniously, helping boost productivity and reduce attrition and worker non-compliance. 

At Heath & Zhang, we have experience conducting many enquiries and interviews to resolve issues around identity fraud and impostors.  Whatever your international business, it is important to know who you're dealing with, whether it be soft skills for borders staff, airline security teams preventing impostors from boarding, or any situation where identity fraud may be a risk. If you have any doubts about how to determine the integrity of the other's identity and credentials, contact us and we can guide you with a strategy to discreetly verify who you are dealing with.